Frequently Asked Questions

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It can be difficult to understand all the variables that will impact your business and office relocation. The cost varies depending on the type of relocation, what services are required during the relocation process and more!

To request an estimate, simply fill in our form and we will get started!

Alternatively, you can call us at 647-833-8587.

We pride ourselves on transparent pricing. Our rates are competitive, and we do not have hidden fees. You'll receive a clear estimate that outlines all costs upfront. 

 We have experience in handling specialty items such as fragile artwork, pianos, and antiques. Please let us know about any special items during the consultation, and we'll make the necessary arrangements. 

 It's best to schedule your move as early as possible to ensure availability, especially during peak moving seasons. However, we understand that last-minute moves may be necessary, and we will do our best to accommodate your needs. 

 Our team is trained to handle unexpected situations professionally. If there are delays due to unforeseen circumstances, we will work with you to reschedule and complete your move as efficiently as possible. 

 While we can handle a wide range of items, there are some hazardous materials and prohibited items that we cannot transport for safety and legal reasons. Our team can provide guidance on what can and cannot be moved. 

 Yes, we can provide references and share testimonials from satisfied customers who have used our services. You can also check online reviews and ratings to get a sense of our reputation. 

 Yes, Transcend Movers may offer discounts for military personnel, senior citizens, and other eligible groups. Please inquire about available discounts during your consultation. 

  If you have items you no longer want, we can help you with disposal or donation options. Additionally, we offer temporary storage solutions if you need time to decide the fate of these items. 

 Yes, we offer moving services on weekends and holidays to accommodate your schedule. Please let us know your preferred moving date, and we'll make arrangements accordingly. 

The typical payment method accepted by Transcend Movers is a credit card, debit card or electronic bank transfer. Specific payment options can be discussed during the booking procedure.

Our payment policies may differ, however, in most cases, a deposit or a partial payment may be necessary to secure your move date. The balance is usually due on or prior to the moving date. We will provide clear payment instructions and due dates.

We strive for transparency in pricing. While the initial estimate should accurately reflect the cost of your move, it's important to discuss and clarify any potential additional fees or surcharges that may apply based on your specific circumstances. 

 Transcend Movers may have a cancellation policy in place. The fees and terms for cancellations will be outlined in your contract or agreement. We recommend reviewing this policy thoroughly before booking.